Residential Energy Services’ Managing Director Sarah Parry recently sat down with Susan Hanks on BBC radio Derby to talk about the upcoming Warmer Homes Project, a new mobile energy service. 

The project follows a successful bid for £373,329 of funding towards a mobile energy advice service for hard-to-reach households, funded by The Midlands Net Zero Hub, together with the Department for Energy Security and Net Zero.

Here are some highlights:

The tender is for both hard-to-reach and hard-to-treat properties. ‘Hard to reach’ generally falls into the category of vulnerable people; people who perhaps don’t have access to the internet, might live in micro-communities, and perhaps unable to travel to get advice. The competition was all about innovative methods to reach these people and engage with them to make sure that they are able to access impartial energy advice and improve their homes with the ultimate goal of reducing their fuel bills.


I think a lot of elderly and rural communities don’t necessarily have easy access to the internet. And so the idea of having a mobile energy advice van is that we actually go out into these communities, whether that’s into health centres or into local community centres, or whether it’s actually physically going into these people’s homes if they’re perhaps not able to get to these places, and help them along their way to making their homes more energy efficient.


What we’re going to be able to do is physically demonstrate what energy-saving measures are available. For example, external wall insulation; we are going to be able to physically show to people what that looks like, how it works, and how it benefits the properties. A lot of these people won’t have heard of things like external or internal wall insulation before, but their homes might be eligible for it, for example, stone cottages.

Hard-to-treat properties might be listed buildings; they might not be aware of what energy measures are available. The idea with the van is that we go out and we actually physically show them how that works and what that means for their property as an individual.

Sarah Parry

I’m a visual person when it comes to absorbing information. And I think being able to physically see what we are talking about, and for us to be able to explain each individual measure in no uncertain terms, it’s removing that mystery, ‘what am I eligible for? How does this work? What’s it actually going to look like on my property? Those are the kind of questions that you do get.


I think being able to have a physical demonstration with somebody that’s experienced and qualified and can really explain in no uncertain terms what that’s going to mean. I think that’s going to be really powerful for people, rather than just looking at static images online.

The project aims to provide 6000 householders per year with immediate access to experienced energy and retrofit advisors, as the RES pop-up hub will appear in key locations such as health centres, community centres and rural shows. The project will run until the end of March 2025.

Look out for Residential Energy Services in your area in the coming weeks and months. In the meantime, if you have any questions about the cost of your fuel bills or the efficiency of your home, contact us today.