Your Journey Begins Here

If you are paying too much for your energy bills, if you’re struggling to heat your home or if you are unsure about where to start making your home more energy efficient, you have come to the right place. We are here to make your journey towards energy saving less complicated.

Below is a step-by-step journey you can use to track your progress towards a healthier, warmer home and reduced energy bills. Residential Energy Services is here to support you every step of the way.

Throughout this process we answer a number of commonly asked questions and provide links to useful resources to help you get the answers you need. If you have any other questions about energy efficiency or funding towards home improvements to reduce your bills, contact us any time.

Step 1

Check Your Eligibility

We’ve made the process easier than ever. Access our quick online form and fill in the details to check your eligibility. It should only take a few minutes and you can call us any time to help talk you through it. Here’s what you’ll need to do.

What you’ll need to have ready

Personal details

Let us know your details so that we can contact you as soon as possible to discuss your energy efficiency needs.

Property details

Please complete these fields as much as you can, including property type, property detachment, number of bedrooms, heating systems installed and how long you have been at the property.

Income details

This section is crucial to finding out if you are eligible for support. While some schemes do determine eligibility based on government assisted benefits, other schemes do not.


What is the difference between ECO4 and The Great British Insulation Scheme?

ECO4 is contingent on household benefits and is aimed at whole house retrofit. The Great British Insulation Scheme is not dependent on government benefits and is focused on delivering specific insulation measures as quickly as possible.

I already have loft insulation, can I apply for funding?

Even if you have loft insulation, defective damaged or badly installed insulation can still result in heat loss. If you meet the qualifying criteria but you already have some insulating material at home, support is still available.

I live in a rural area, am I eligible for funding?

If you do not reside in a tax band area of A-D but you still have an EPC rating of D or below, you may still be eligible for support. Check your eligibility with Residential Energy Services.

Useful Resources

Are you eligible for insulation funding?

Watch on YouTube

Who is Entitled to Free Insulation Scheme Funding?

Read the blog

Step 2

Book a Home Energy Assessment

A Home Energy Assessment (also known as a Retrofit Assessment) is conducted by a qualified Retrofit Assessor, who visits your home to inspect your property, review its current energy performance and evaluate any energy measures needed to improve the efficiency of your home. Generally, an assessment usually takes approximately 2 hours to complete.

What you’ll need to have ready

Energy Performance Certificate (EPC)

An EPC is official recognition of the energy efficiency of your property. An EPC recognises areas of improvement and how cost savings can be generated. If you don’t already have an EPC then not to worry, our Retrofit Assessor will complete an EPC at the start of the Home Energy Assessment.

Access to the home including loft

The assessment is an in-depth survey which involves us needing access to check existing insulation, taking measurements and examining your home in detail.


What is a Home Energy Assessment?

Your home energy assessment will determine what energy efficiency measures will be best suited for your home to have the maximum impact on your bills. The research carried out in this assessment will form the substance of your home energy plan.

What is an EPC?

Your EPC (Energy Performance Certificate) is the officially recognised energy rating of your home, taking into account heating methods, building materials and energy usage. Every property owner’s aim should be to increase that EPC rating as much as possible, to help manage the cost of living and create a more comfortable, healthy living environment.

How much does a Home Energy Assessment cost?

Typically a Home Energy Assessment costs around £200, however you may be eligible for funding to receive this free of charge. Talk to one of your friendly energy experts who can advise on whether you qualify for a free Home Energy Assessment.

Why have a Home Energy Assessment before booking a contractor?

Completing a Home Energy Assessment means you are accurately scoping out the level of work needed and the reasons why. This not only makes the job more efficient for contractors, getting the job done quicker, it also means the measures themselves are optimised for cost, ensuring you’re not overspending on materials.

Useful Resources

Start-Your-Project Check Sheet

Fill in yours here

What Is An EPC and Why Do I Need One?

Read the blog

Step 3

Complete your Eligibility Check

You may qualify for financial assistance towards installing or upgrading your home. We want to give you the best possible chance of securing funding towards energy efficiency improvements and we are experienced in supporting applications for a variety of energy schemes.

What you’ll need to have ready

Your Home Energy Assessment

Once we’ve created a plan for your energy saving improvements we will need to submit this to the funding provider to approve your grant funding.


How is the scheme paid for?

Energy suppliers are obliged to support funding towards energy efficiency measure installation in the homes of eligible applicants. While it is a government scheme, it is funded by your energy company.

Is the scheme also for tenants and landlords?

Landlords can also apply for grant support under the Energy Company Obligation. If you have tenants living in a qualifying property, support is available for the replacement of inefficient heating and the provision of new insulation.

My EPC rating isn’t D or below; am I still eligible?

If your EPC rating is above D but you are still in a low income household you may still be eligible for support. Check your eligibility with Residential Energy Services.

How much could I save on my energy bills?

Under the Great British Insulation Scheme the government suggests households could save up to £310 a year on energy bills through single insulation measures.

Useful Resources

The Great British Insulation Scheme – Your questions answered

Download your free guide

Who is Entitled to Free Insulation Scheme Funding?

Read the blog

Step 4

Energy Measure Installation

By installing energy measures in your home, you can experience a more consistent temperature throughout the year, keeping your home warmer when it’s cooler outside and cooler when it’s warmer outside. Plus, cost savings on your heating expenses will be substantial, saving up to £310 per year (based on loft insulation alone.)

What you’ll need to have ready

Access to the home including loft

Depending on the scale and nature of the energy measures being installed, installation could take anywhere between a few hours and a few days. Ensure installers have access to all relevant areas of the property (for example the loft, if loft insulation is being installed) and be sure to ask your installers any specific accessibility instructions you may have, ahead of the big day. Your RES assessor can pass on any questions you may have.


Who chooses contractors to carry out the work?

Our Energy Assessors have over 10 years experience in the energy efficiency sector. We only partner with accredited, qualified and reliable contractors and our Assessors have a deep understanding of the type of expertise needed on hand on each project.

How long does loft insulation take to install?

Loft insulation can be easily installed within less than half a day. Before the installation date, make sure your loft is cleared of all clutter to enable for a proper installation. It is non-intrusive and makes little disruption or mess.

How does loft insulation work?

Loft insulation reduces heat loss in the home by preventing the movement of air upwards and out of the home. It can also be effective in preventing draftiness and increasing overall levels of comfort in the rooms below.

What’s the difference between solid wall and cavity wall insulation?

Cavity wall insulation fills the gap between the inner and outer wall of the house. Because solid walls have no cavity, insulation must be installed on the inside or the outside of the solid wall.

How does insulation stop my bills from going up?

Insulation helps trap heat inside your home, stopping it from escaping and reducing the ongoing need for heating appliances. This means you’re not wasting money by losing heat through your walls.

Useful Resources

A Guide to Your Retrofit Journey

Download your free guide

Quick and Easy Best Practices for Energy Saving at Home

Download your free guide